Posts by john


January 30, 2013


Regardless of who you choose for your hosted Exchange provider, you should not sign a contract without asking them these  questions!! How many users do you support today? Service providers with only a handful of clients face an uncertain future.

Regardless of who you choose for your hosted Exchange provider, you should not sign a contract without asking them these  questions!!

How many users do you support today?

Service providers with only a handful of clients face an uncertain future.

What does your SLA provide?

No one can provide a guaranteed 100 percent uptime so beware over-inflated promises or, conversely, providers with no written SLA.

How financially-sound is the hosted service provider?

If a hosting company disappears, your Exchange implementation is at risk.

What do current customers say?

Nobody knows a service better than existing clients, so make sure you get concrete answers to hard questions about reliability, access, customer service and any problems they’ve experienced.

Do you have Microsoft-certified technicians on-staff?

Your Exchange host should employ Microsoft-certified staff to ensure technological prowess and support. One reason you’re partnering with a service provider is to leverage their investment in highly qualified personnel.

Which in-house technologies do you use to support your hosted clients?

If a service provider doesn’t invest in its infrastructure, this does not bode well for the services it provides. Make sure providers are using top-tier vendors and the latest technologies.

What other services do you provide?

Finding a partner with multiple areas of expertise allows you to easily expand into other technology hosting agreements for money- and time-savers such as unified communications.

What migration tools are at my disposal?

A provider’s use of automated tools eliminates a lot of the necessary legwork, while live tech support ensures you’ll get answers when and how you need them.

How do you support after-hours email users?

Some service companies only have a skeleton crew, if any, after-hours. Since employees access email around-the-clock, it’s important that someone is always available to answer the phone if questions or problems arise. Therefore, 24×7 support is vital.

How do you support my end-users in different geographies or countries?

You don’t want agreements with multiple service providers; make certain your provider supports all the regions in which you operate – or look elsewhere.

Do you support mobile email users?

With more and more people accessing email via their phones it’s critical that your service provider supports these users.

Are you PCI Certified?

Payment Card Industry data security standards – mandated in many states – encompass acquiring banks, Independent Sales Organizations (ISOs), processors, hosts, e-commerce and retail merchants, shopping carts and other merchant services providers. PCI is a set of requirements designed to ensure that companies that process, store or transmit credit card information retain a secure environment.

Do you offer Microsoft Exchange as a hosted service?

If not, how will the service provider support you when you decide to upgrade?

What is your average on-hold time for callers?

Obviously nobody wants to spend their time on-hold. If a company cannot quantify hold times, that should send up a warning flag.

How will you support me as I grow?

As you expand operations, can your service provider support more employees, more geographies and more technologies?

How do I control my data if I use your service?

Your data should belong to you, and this fact must be stated clearly in your agreement. Watch out for companies that may hold data hostage if their contract is not renewed.

Is any of the migration process automated?

Automation eliminates many time-consuming but necessary tasks, reducing the chance of errors and speeding up your hosted Exchange implementation. These tools allow you to learn from the combined experiences of your service provider, rather than demanding you duplicate efforts.

How do you help me migrate my end-users?

Some hosted Exchange businesses only offer a technical support manual. Look for a partner that provides telephone and online support, as well as automation tools for many processes.

How long does migration typically take?

It’s important that your migration can occur quickly so you can immediately reap the benefits of your hosted Exchange agreement. The more automation and live assistance available to you, the speedier the process will be.

 

About Net Inc

Based in Irving, TX, Net Inc’s IT tech support service provides small and medium businesses around the Dallas Fort Worth area with a comprehensive solution that enables business owners to concentrate more on growing their business and worrying less about IT.

NetInc is an IT consulting and support company that does 24/7 IT tech support, network infrastructure design and deployment, software consulting and development, and everything in-between. Net Inc is a team of unashamed tech-geeks who use common English terminology, who understand business principles, and are passionate about the relationships we have with our clients.

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January 30, 2013


Net Inc, a Dallas based IT Consulting and Managed Service Provider, has some great points for businesses that may be contemplating hiring a company to be their managed service provider. Would Your Business Benefit from Managed IT Services? Review these

Net Inc, a Dallas based IT Consulting and Managed Service Provider, has some great points for businesses that may be contemplating hiring a company to be their managed service provider.

Would Your Business Benefit from Managed IT Services?

Review these business needs to decide if managed services can provide benefits to your business. If you answer yes to any of these, it can indicate areas where managed services could assist.

(more…)

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January 30, 2013


The best Backup and Disaster Recovery (BDR) Solution for small businesses Net Inc offers the only complete cohesive Backup and Disaster Recovery Solution (BDR) designed to backup multiple Windows Servers on and offsite. This solution will replace management intensive, error-prone

The best Backup and Disaster Recovery (BDR) Solution for small businesses

Net Inc offers the only complete cohesive Backup and Disaster Recovery Solution (BDR) designed to backup multiple Windows Servers on and offsite. This solution will replace management intensive, error-prone tape backups and external hard drives while providing much more. It’s completely automatic. With businesses depending more and more on the data stored in their servers, proper backups with data being moves off-site is becoming much more critical.

About Net Inc

Based in Irving, TX, Net Inc’s IT tech support service provides small and medium businesses around the Dallas Fort Worth area with a comprehensive solution that enables business owners to concentrate more on growing their business and worrying less about IT.

Net Inc is an IT consulting and support company that does 24/7 IT tech support, network infrastructure design and deployment, software consulting and development, and everything in-between. Net Inc is a team of unashamed tech-geeks who use common English terminology, who understand business principles, and are passionate about the relationships we have with our clients.

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January 30, 2013


Microsoft Office 365 Microsoft Office 365 takes the industry’s most recognized set of productivity and collaboration tools — Exchange Online, SharePoint Online, Lync Online and Office Web Apps — and delivers them as a subscription service. With our cloud services,

Microsoft Office 365

Microsoft Office 365 takes the industry’s most recognized set of productivity and collaboration tools — Exchange Online, SharePoint Online, Lync Online and Office Web Apps — and delivers them as a subscription service. With our cloud services, your organization can lower overall costs and provide the (more…)

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January 30, 2013


Irving, TX,– Net Inc, a Dallas based Technology Consulting and Support Company, today announced it has joined Dell’s PartnerDirect program as a Registered Dell Partner.  Built on three main tenets of simplifying IT, less complexity, and the advantages

Irving, TX,– Net Inc, a Dallas based Technology Consulting and Support Company, today announced it has joined Dell’s PartnerDirect program as a Registered Dell Partner.  Built on three main tenets of simplifying IT, less complexity, and the advantages (more…)

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Net Inc

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